What you should know in case of a collision.

Should your Audi vehicle be damaged in a collision, we want to help ensure that you have access to a repair facility that meets not only our high standards for workmanship, integrity and safety, but your standards as well. Take a moment to familiarize yourself the contents of this page. It can assist you with the police, your insurance company and your repairs. It also provides valid reasons why Audi Authorized Collision Repair Facilities are recommended for your Audi collision repair.

In the event of a collision, the following suggestions may assist you.

  • Stop - no matter how minor the collision - in a safe, well-lit area.
  • Notify the local police. Ask for an ambulance if necessary.
  • Have your driver's license, registration and insurance information ready
    when the police arrive.
  • Write down the names and phone numbers of any witnesses and information of the injured, if any.
  • Use your phone's camera or carry a camera in the glove box to document
    the vehicles and the scene.
  • If necessary, contact Audi Roadside Assistance*1 at 1.800.411.9988 (1.866.478.3456 for R8 and A8 owners), and have your vehicle towed to your
    Audi Authorized Collision Repair Facility.*2
  • Notify your insurance company.

Why you should demand repairs by an Audi Authorized Collision Repair Facility

  • Eligible customers receive complimentary towing to the facility via
    Audi Roadside Assistance.
  • Audi Genuine Parts for all repairs help maintain the original performance
    and integrity of your Audi.
  • Limited warranty covers all Audi Genuine Parts.*3
  • Audi trained repair technicians use factory-approved procedures that help
    produce safer repairs and get you back on the road in less time.
  • These facilities have made extensive investments in Audi specified tooling
    to help ensure that their technical staff
    has the right tools for all repairs.
  • Only Audi Approved Aluminum Repair Facilities are factory-authorized to repair
    Audi ASF® aluminum construction.
  • First-quality repairs help maximize vehicle value.
  • Limited lifetime warranty on paint repairs through OEM paint suppliers.*4

Your rights as a customer

Whether you financed the purchase of your Audi or you are leasing it, collision insurance is required. This helps protect you and the finance company by helping to ensure sufficient funds are available to repair the vehicle in case of a collision. Certain consumer rights are included with the purchase of an automotive insurance policy.*5

  • The insurance company must provide you a copy of your policy. Read it carefully to make sure you understand your rights under the terms of the policy.
  • You may cancel or change insurance at any time. You don't have to wait your policy is up for renewal.*6
  • While an insurer may recommend a repair facility, you have the right to decide where to have your Audi repaired, unless that right is limited by your insurance policy.*7
  • Insist that your insurer and repair facility agree to the use of Audi Genuine Parts and Audi approved repair procedures to make all repairs.*7
  • By choosing an Audi Authorized Collision Repair Facility,*2 you help ensure that the correct parts and procedures are used to repair your Audi.

Audi Downtown L.A. partners with Eli's Collision Repair for collision repairs to your Audi vehicle. Please contact Eli's directly to schedule your body work.

7 convenient locations to serve you:

Downtown LA
1801 S Figueroa Street
Los Angeles, CA 90015
(213) 430-1800

Los Angeles
5756 West Third Street
Los Angeles, CA 90036
(323) 954-6888

Beverly Hills
8435 West Third Street
Los Angeles, CA 90048
(323) 653-0309

Santa Monica 1
900 Santa Monica Blvd.
Santa Monica, CA 90401
(310) 652-1375
By appointment only

Santa Monica 2
Adjacent to Lexus Santa Monica Service Center
1020 Colorado Ave.
Santa Monica, CA 90401
(424) 207-2000
By appointment only

South Bay
At Subaru Pacific
14770 Hindry Avenue
Hawthorne, CA 90250
(424) 207-2000
By appointment only

8635 Aviation Blvd.
Inglewood, CA 90301
(424) 207-2000
By appointment only