"I absolutely was impressed with the young woman who came out to greet me upon my arrival. She was so kind and welcoming, greeted me in a professional manner and asked if I would like coffee or a cookie. Her customer service was flawless and she's a great asset to the service team."
- Denise R.
"The whole staff at Audi downtown are exceptional. Special thanks to Eddy and Jorge who always go above and beyond in caring for my car needs and ensuring the process is seamless and efficient."
- Philip Y.
"My service consultant Valentine was the highlight of taking my vehicle in for service at the downtown dealership. I purchased my A7 at another so cal Audi dealer but will continue to service my vehicle downtown because of the professionalism he displayed and how easy he made it for me to get in and out."
- Matt P.
"Always get service with a smile. Valentine has always been exceptional- He remembers me and calls me by my name."
- Sergio G.
"Great Service - I've been going to this dealership for 7 years now and I keep coming back because they take great care of me and give me a loaner each time. This is one of the key reasons why I've had a Porsche and 3 Audis in the last 7 years - all serviced by DTLAMotors - I couldn't imagine getting a car if I couldn't bring it to them. Thanks to Valentine R. and the entire service department - my user experience is always excellent."
- Ali A.
"Best Service department in Downtown LA."
- Marlin A.
"I have been going to Valentine for more than 3 years. He is always very friendly and courteous. Very helpful too. He is the best in the dealership."
- Takako M.
"Ray is THE BEST! He is so polite and professional. I have never encountered someone so eager to assist. I made very specific and unique requests and Ray adhered to ALL of them. He's awesome, feels like part of my family."
- Benjamin K.
"DTLA is a great place to buy and have your car serviced. I have had VW's and now, an Audi and the service is excellent and friendly."
- Mark B.
"Valentine provides the absolute "best service" to his customers. We were talking about the outstanding customer service Valentine provides in the waiting area. Valentine represents the quality and value in the Audi brand!!!! He is is extremely, competent, professional, customer-focused, and exemplifies excellence in leadership." - Gloria W.
"Valentine is a true asset to the company and great ambassador for Audi."
- Alex Z.
"I have owned BMW, Mercedes, Lexus, and Audi in my life. But by far Audi has the shortest wait time on service. Time is money for me, good job Audi!!"
- Heui Jae S.
"Valentine at Downtown Audi was one of the best service consultants I've ever dealt with. Courteous, clear, concise and just made the whole thing very easy. After the service was over I got a call from the dealership letting me know my car was ready (around 1- about 3 hours after it was dropped off). After they didn't hear from me for two hours Valentine took it upon himself to call me to make sure I knew when the dealership closed and that he could arrange transportation if needed. Just great."
- Matthew L.
"Valentine knows my voice on the phone, remembers my complicated first and last name. He always makes me feel like he has a personal interest in having my car in best shape and SAFE."
- Maryalice M.
"Valentine is a pleasure to work with. Your dealership has earned my loyalty because of his customer service."
- Craig A.
"Eddie Perez makes me feel like I am the only customer. He provides personal service while also tending to other clients. He is the ultimate professional and takes the time out to explain everything that pertains to my vehicle."
- Nino H.
"Phil Kang was a great person to deal with at Audi. His knowledge and patience made buying our Audi an experience I look forward to again and will definitely buy another Audi from Phil. Phil delivered our Audi to our home and spent time with us reviewing all the features of our new car. He goes over and above to make the customer feel totally comfortable.."
- Alexander G.
"Angel was very helpful and thorough and went above and beyond to make sure I got my SQ5 quickly even though its a rare model...I got the exact color and option package I was looking for within 48 hours. In doing so, he ensured that I did not take my business to another dealership."
- James C.
"Everyone who served us were extremely polite, courteous, and yet seemed genuinely caring. Excellent sales team unity; I felt it was a reflection of good mgmt leadership. Total opposite experience to a last car purchase one month ago from another dealer nearby. I was offered to have the car prepped, washed, and bought to a restaurant I had a dinner engagement 30 miles away shortly after the purchase, That's an EXTRODINARY service!"
- Kelvin K.
"Preston was really a pleasure to work with- I called ahead of time and let him know what I was looking for and he had the perfect car waiting for me when I arrived. He followed up several times to make sure everything was satisfactory with the new car. I will definitely be telling all my friends to talk with him whenever they look to buy a new car."
- Vanessa H.